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FAQ
frequently asked Questions
Which payment methods do you accept?
Which payment methods do you accept?
We accept payments via bank transfer , PayPal , iDeal , Mastercard or Visa .
You can find out more about our payment methods here .
Will I receive an invoice?
Will I receive an invoice?
You will receive an invoice by email for each order.
Is it possible to get a proforma invoice?
Is it possible to get a proforma invoice?
Select the payment method "Bank Transfer" at checkout.
You will receive a proforma invoice by email .
You can find out more about our payment methods here .
Do you offer a guarantee?
Do you offer a guarantee?
We offer a 14 -day right of return on all products , whether new or used. You can find more information about the right of withdrawal here .
Can all products be shipped worldwide?
Can all products be shipped worldwide?
We are proud that all of our products can be shipped worldwide . Our shipping service reaches customers in more than 150 countries. We offer both standard and express shipping to ensure that your order reaches you quickly and reliably, regardless of your location.
How long is the delivery time?
How long is the delivery time?
That depends on your delivery area.
The standard term is:
- Europe (Standard): 3-6 working days
- US (Standard): 3-6 business days
- Rest of the world: 6-10 working days
For faster shipping we also offer express . You can find more information about shipping rates here .
What shipping methods do you offer?
What shipping methods do you offer?
We offer shipping for packages with UPS . We ship pallets within the EU with Schenker .
You can also arrange the shipping yourself.
Do I have to pay import duties if I live outside the EU?
Do I have to pay import duties if I live outside the EU?
Yes , we ship all our goods “DDU” (Delivered Duty Unpaid) . You bear all costs for importing the goods
Import duties, taxes and charges are not included in the item price or shipping charges.
How much are the shipping costs?
How much are the shipping costs?
This depends on your delivery area .
The shipping costs will be displayed in the last step of the purchase process. You can find out more about shipping costs here .
Industrie24 - Spare parts for industry
Welcome to Industrie24, your reliable industrial spare parts shop. With an extensive inventory and competent employees, we are your contact when it comes to the quick and efficient procurement of industrial spare parts. Discover our wide range of high-quality parts to minimize downtime and keep your production processes running smoothly. Rely on Industrie24 - your partner for first-class industrial spare parts