Conditions
General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
These General Terms and Conditions also apply to future business relationships with businesses, without us having to refer to them again. If the business uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
2. Contracting parties, conclusion of contract
The purchase contract is concluded with the Industrie24 GmbH online shop.
The presentation of the goods in the online shop does not constitute a binding offer.
When ordering through our online shop, the ordering process consists of several steps. In the first step, you select the desired items, which are then placed in your shopping cart. Once you click on the shopping cart, an overview of the selected items will appear. If you wish to continue with the purchase process, click "Checkout." In the next steps, you enter your customer information, including your billing address and, if applicable, a different delivery address, and specify the desired...
The language available for concluding the contract is German.
We save the contract text and send you the order details and our General Terms and Conditions by email. You can also view the General Terms and Conditions here on this page at any time. For security reasons, your past orders are no longer accessible online.
3. Delivery conditions
Shipping costs are added to the stated product prices. The shipping costs for your order are shown at checkout.
We do not deliver to packing stations.
4. Prices
All item prices include VAT. The prices listed are retail prices plus shipping costs. The customer will receive a VAT invoice.
5. Payment
The following payment methods are available in our shop:
- Advance payment: If you choose to pay in advance, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.
- SEPA Direct Debit: If you grant us a SEPA mandate, payment will be made by direct debit from your bank account. The account will be debited before the goods are shipped. We will inform you separately of the date of the debit in advance.
- PayPal: You pay the invoice amount via the online provider PayPal. You must be registered there or register first, authenticate yourself with your login details, and confirm the payment order to us. You will receive further information during the ordering process.
6. Right of withdrawal
You can cancel orders within 14 days, starting from the day your order was delivered according to your tracking information. You must contact us by email at sales@industrie24.com within these 14 days so that we can process your return as quickly and easily as possible. After these 14 days, we can no longer accept any return reasons, regardless of the circumstances. Please refrain from making unannounced returns.
After you contact us, we will send you a return form via email. This form must be completed and enclosed in paper form with the return package. Without the return form, we cannot process your return.
**Important instructions:**
- **Inspection of the delivery:** Please check the delivery immediately upon receipt for completeness and correctness. Any defects, discrepancies, or incorrect deliveries must be reported to us within 7 days. Returns are only possible if the goods are returned complete and in the same condition in which you received them.
- **Return Shipping Costs:** All customers are responsible for return shipping costs, regardless of the reason for cancellation. Delivery costs are non-refundable.
- **Exclusion of the right of withdrawal:**
Returns are excluded in the following cases:
- Expiry of the 14-day cancellation period
- Goods damaged due to improper assembly or use
- Software, licenses or goods specially ordered or manufactured for you
- Incomplete goods
- Damaged warranty seal
- Returns that were expressly excluded on the product page
**Secure Return:**
As the buyer, you bear the risk of return shipping. Please package the goods securely and carefully. We strongly recommend using an insured shipping method. Returns from abroad must be free of import fees or taxes.
**Return processing time:**
We will process your return as quickly as possible, usually within a few days. Since we inspect all electronic components, the return process may take up to 14 days.
If the return is accepted, the refund will be issued via the original payment method. You will also receive a cancellation invoice via email.
7. Retention of title
The goods remain our property until full payment has been made.
The following applies additionally to entrepreneurs: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain...
8. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the freight carrier or transport insurance.
**The following applies to entrepreneurs:** The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment. For merchants, the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to provide the notification stipulated therein, the goods shall be deemed accepted, unless the defect is not detectable upon inspection.
9. Warranty and liability for defects
1. **Warranty for entrepreneurs (B2B):**
For businesses (Section 14 of the German Civil Code (BGB), the warranty period for new and used goods is two weeks from delivery of the goods. After this period, all warranty claims are excluded, unless the defect was fraudulently concealed or a guarantee for the quality of the goods was provided.
- Entrepreneurs are obliged to report obvious defects in writing immediately after receipt of the goods, but no later than within 7 days.
- Hidden defects that were not apparent during inspection must be reported in writing immediately after their discovery, but no later than within the warranty period of two weeks.
- To meet the deadline, it is sufficient to send the notification in good time.