Collection: right of withdrawal
You can cancel orders within 14 days, starting from the day your order was delivered according to your tracking information . You must contact us by email at sales@industrie24.com within these 14 days so that we can process your return as quickly and easily as possible. After these 14 days, we can no longer accept any return reasons , regardless of the circumstances. Please refrain from making unannounced returns.
After you contact us, we will send you a return form via email. This form must be completed and enclosed in paper form with the return package. Without the return form, we cannot process your return.
Important instructions:
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Checking the delivery:
Please check the delivery immediately upon receipt for completeness and accuracy. Any defects, discrepancies, or incorrect deliveries must be reported to us within 7 days . Returns are only possible if the goods are returned complete and in the same condition in which you received them. -
Return costs:
All customers are responsible for return shipping costs, regardless of the reason for cancellation. Shipping costs are non-refundable. -
Exclusion of the right of withdrawal:
Returns are excluded in the following cases:- Expiry of the 14-day cancellation period
- Goods damaged due to improper assembly or use
- Software, licenses or goods specially ordered or manufactured for you
- Incomplete goods
- Damaged warranty seal
- Returns that are expressly excluded on the product page
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Secure return:
As the buyer, you bear the risk of return shipping. Please package the goods securely and carefully. We strongly recommend using an insured shipping method. Returns from abroad must be free of import fees or taxes.
Return processing time:
We will process your return as quickly as possible, usually within a few days. Since we inspect all electronic components, the return process may take up to 14 days.
If the return is accepted, the refund will be issued via the original payment method. You will also receive a cancellation invoice via email.